Resume

View current, printable version

Samuel Higgins

(317) 494-2991 | [email protected] | samhi113.com | linkedin.com/in/samhigg

Education

Bachelor of Science in Media Arts and Science

Technical Skills

Work Experience

• Supervise consultants and supervisors, ensuring high-quality work and effective supervision of tasks.
• Initiate regular meetings with both consultants and supervisors to foster skill development, assist with inquiries, and facilitate their professional growth.
• Lead the Documentation Project, where all facets of each job task are documented and updated for employees.
• Conduct interviews and paperwork filing for the department’s hiring, firing, and promotions.

• Supervised consultants, ensuring high-quality work and efficient operations of computer labs.
• Initiated regular meetings with consultants to foster skill development, assist with inquiries, and facilitate their professional growth.
• Led the Training Project for the department, conducting training sessions, offering personalized coaching to consultants, and meticulously maintaining a training tracking spreadsheet.
• Managed incidents at the help desk, ensuring prompt resolution and effective communication with fellow supervisors for procedural improvements.

• Provided technical support to clients and actively advocated university-provided tech materials.
• Maintained the functionality, cleanliness, and accessibility of computer labs.

Project Experience

• Collaborative project with the NCAA & Indiana Sports Corp
• Filmed hours of interviews, footage, and meetings during the Sweet 16 / Elite 8 Rounds
• Lead for Project’s Branding & 2D Animation

• https://i.postimg.cc/9MJhZ0sm/scips-Logo.png
• Redesigned logo for my department after a merger, at the request of department heads.
• Standardized the logo to University Brand Guidelines.

Awards & Recognition

Indiana University, UITS

Indiana University, UITS

Indiana University, UITS

Indiana University, UITS