Samuel Higgins
(317) 494-2991 |
[email protected] |
samhi113.com |
linkedin.com/in/samhigg
Education
Indiana University, Luddy School of Informatics, Computing, and
Engineering
Expected Graduation: May 2026
Bachelor of Science in Media Arts and Science
Specialization: Web Design & Development
Technical Skills
Code: GitHub, HTML, CSS, JavaScript, jQuery, Python, Starlark,
and Java
Technical: Adobe Creative Cloud, Google Drive Suite, Office
Suite, and OnShape Cloud CAD
Work Experience
IT Administrative Assistant
November 2024 - Present
Indiana University, University Information Technology Services (UITS)
Indianapolis, IN
-
Supervise consultants and supervisors, ensuring high-quality work and
effective supervision of tasks.
-
Initiate regular meetings with both consultants and supervisors to foster skill
development, assist with inquiries, and facilitate their professional growth.
-
Lead the Documentation Project, where all facets of each job task are
documented and updated for employees.
-
Conduct interviews and paperwork filing for the department’s hiring,
firing, and promotions.
IT Consultant Supervisor
December 2023 - November 2024
Indiana University, UITS
Indianapolis, IN
-
Supervised consultants, ensuring high-quality work and efficient
operations of computer labs.
-
Initiated regular meetings with consultants to foster skill development,
assist with inquiries, and facilitate their professional growth.
-
Led the Training Project for the department, conducting training sessions,
offering personalized coaching to consultants, and meticulously maintaining
a training tracking spreadsheet.
-
Managed incidents at the help desk, ensuring prompt resolution and effective
communication with fellow supervisors for procedural improvements.
IT Consultant
September 2022 - December 2023
Indiana University, UITS
Indianapolis, IN
-
Provided technical support to clients and actively advocated
university-provided tech materials.
-
Maintained the functionality, cleanliness, and accessibility of computer
labs.
Project Experience
March Madness Setup and SITE Control Videos
January - May 2025
- In progress, project with the NCAA & Indiana Sports Corp
- Filmed hours of interviews and meetings during the Sweet 16 / Elite 8 Rounds
- Lead for Project’s Branding & 2D Animation
Support Center In-Person Support (SCIPS) Logo
July 2024
Jaguar Junction Logo
August 2024
- https://i.postimg.cc/vTb1k1Bt/JJlogo-01.png
-
Designed the logo for a new location encompassing different campus
services at IU Indianapolis.
-
Corresponded with University Communications on design, ensuring clear
communication.
- Created use cases and helped implement logo around the location.
Awards & Recognition
Consultant Supervisor of the Semester
Spring 2024
Indiana University, UITS
Consultant Supervisor of the Month
September 2024
Indiana University, UITS
Consultant of the Semester
Fall 2022, Spring 2023, Summer 2023
Indiana University, UITS
Consultant of the Month
November 2022, March 2023
Indiana University, UITS
